It’s interesting to see how other companies offer tech support and relating that to our philosophy on it. Not only other software developers, but places we buy from (like Amazon) and hardware that we buy. Basically, our deal is if you bought it from us, we’ll make sure you’re supported on it. There’s no time limit, support contracts, or whatever. There’s some caveats with this… if new hardware comes along that isn’t supported by an older version, you might have to upgrade to get a working version. It can require a lot of work to support new versions of host apps and new OSes, so we need to charge for upgrades sometimes. But if you bought something and it’s supposed to work on a given system, we’ll support you on it. (this includes stuff that we sold to Red Giant if they’re not supporting it for some reason)
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