Let’s say you did some work for a client 3 or 4 years ago. A promotional video featuring upper management or something. They come back now and want you to redo the video with current management but everything else can stay the same. Just re-shoot a few people and drop them into the old video. Of course, because this is clearly so easy and they paid you once before, they want you to do it for free. What would you tell them?
We have people do this to us all the time. People who buy a new Mac, upgrade to FCP X, and get all pissy when we tell them they’ll have to buy an upgrade from us. Then they threaten to run off to BitTorrent because, you know, they paid us once four years ago.
It requires a TON of work to keep software working with all the changes Apple, Adobe, Nvidia and everyone else keeps making. Most of this work we do for free because they’re small incremental changes. Every time you see Beauty Box v3.0.1 or 3.0.2 or 3.0.7 (the current one)… you can assume a lot of work went into that and you don’t have to pay anything. However, eventually the changes add up or Apple (most of the time it’s Apple) does some crazy thing that means we need to rewrite large portions of the plug-in. As happened when FCP went from 7 to X. It’s too much work to do for free. We still need to eat and pay rent.
We want to support our customers. The reason we develop this stuff is because it’s awesome to see the cool things you all do with what we throw out there. However, shelling out $199 does not mean we can support you indefinitely. How much money has that software made you or how much time has it saved you in the three or four years since you bought it? We want to support you, but if we go out of business, that’s probably not going to benefit either of us.
We realize most of our customers understand what it takes to keep our software up to date. We are very grateful to you. We also realize forced upgrades suck and understand the frustration that goes with them. (we buy a lot of software too) Just understand that as a third party/plug-in developer we’re highly dependent on other companies. When one of those companies makes a big change, it usually takes a lot of work to keep things running.
Sorry for the rant, just something that needed to be said (and probably won’t be read by the people that need to read it). Just a little blog therapy that breaks most of the rules of Marketing 101. ;-)