Something that is interesting about doing our customer support is seeing the purchasing patterns. Each week seems to have a different theme in terms of products that are bought and requests that are sent
For instance, two weeks ago, the big sellers were 3D Assistants and Psunami Water. It was water, water, water all week long and everyone needed it yesterday, as if they were gasping for liquid. I have a feeling that the two factors working here were a writeup in Layers magazine about 3D Assistants, and a tutorial on the fabulous Digital Media Net by Kevin P McAuliffe.
Kevin has been a friend of Digital Anarchy for awhile and we always enjoy his articles, even when they’re not about us. :-) You can read the Psunami tutorials here on Audioproducer.com I’m trying to locate the Layers magazine article by Rod Harlan. That’s one of our favorite publications and I know it’s _somewhere_ around the office.
Last week, the purchasing theme was Knoll Light Factory for Photoshop and, once again, our popular 3D Assistants. Another theme that emerged last week were emails that began with ‘Help! Client in room!’ Those requests always makes me scramble as much as our customers.