Frequent questions about Transcriptive

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IMPORTANT: Please make sure the panel is docked. Premiere treats docked and undocked panels differently and having Transcriptive UNDOCKED is the cause of many problems.

A docked panel is one that is positioned next to other panels. Undocked panels are 'floating' windows. To dock them just drag them next to any other panel.

Do I still need to pay for Transcriptions after purchasing Transcriptive for Premiere Pro?

Yes! The license you purchase is a one time payment to give you access to our Transcriptive for Premiere Pro panel. After paying for the license, you will pay for the Transcription as you go.

Transcriptive A.I. and Transcriptive Speechmatics are both priced at $0.08/min.

Transcriptive AI offers 97% accuracy and allows you to align existing transcripts in English for free. Transcriptive Speechmatics is about 95% accurate, works well with audio with a lot of background noise, and allows users to align transcripts in other languages for $0.04/min.

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Does Transcriptive for Premiere Pro require a paid subscription in addition to the license payment?

No. You do need to sign up for a Free Plan on But Transcriptive for Premiere Pro users are not required to pay monthly or annual subscriptions after paying for the Premiere Panel License. (There is a cost for the A.I. transcripts of .04-.08/minute) Subscription plans were designed so users can take advantage of our Transcriptive web app. Choose the Free Plan if you don't want a subscription to the web version of Transcriptive. You will need to enter a credit card to pay for the A.I. transcripts.

Transcriptive web app “Producer” accounts will charge an $8/monthly subscription fee to your credit card. Users can downgrade their "Producer" account to a "Review Only" free account anytime.

Users who have not purchased Transcriptive for Premiere Pro can still take advantage of the Transcriptive Web App by signing up for a Producer account. Producer accounts for non-Premiere panel users cost $19/month or $160/year. To learn more about our Transcriptive web app please email

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How can I make sure my data is not being used for training A.I. training?

It is unlikely your audio file will be used for training. However, you can change your Transcriptive settings to make sure no data is stored. In the Transcriptive preferences, if you select ‘Delete transcription jobs from server’ your data is deleted immediately. This will delete everything from the A.I. service’s servers and from the Digital Anarchy servers.

To learn more about how the A.I. Speech-To-Text technology is trained and why he audio by itself is not that useful to improve accuracy please read this Blog Post.

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My transcript is really inaccurate with a lot of words that are incorrect. Why?

Make sure you are using Transcription AI as your speech engine. It is slightly more accurate than Speechmatics and it may work better for the audio you are transcribing. Also, background noise and unclear speaking can make it harder for the speech services to figure out what’s being said.

The less noise you have the better so make sure your talent is mic’d, speaks clearly and any background noise is minimized. Talent that has a heavy accent or is off mic will get transcribed with less accuracy (sometimes significantly less) than talent that is mic’d and well spoken. Regardless, Transcriptive AI will be about 2% more accurate , especially with recordings that have a lot of background noise. We highly recommend you use Transcriptive AI if you’re doing captions or subtitles.

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Why isn't Watson available?

Watson was recently removed from the panel. The main reason we included Watson was that they offered 1000 minutes free per month. They discontinued that in December, 2018.

That combined with their other constant changes, which regularly broke the Transcriptive login process and made it inaccessible until we fixed it, made it the right decision to remove it.

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Why doesn’t Undo work on the Mac?

It does work! Use Control+Z for Undo and Control+Shift+Z for Redo. A Premiere panel can’t use the regular Command+Z as a normal application would, unfortunately.

When I select my sequence and hit Play, Transcriptive doesn’t work. What’s going on?

In order for Transcriptive to work, you have to click on the Transcriptive panel. If you just select your sequence and hit play, Transcriptive won’t do anything.

This is a limitation of Premiere. You have to select the Transcriptive panel and hit play from within Transcriptive otherwise Transcriptive won’t have any idea what Premiere is doing. Transcriptive is technically a separate app running within Premiere. It will communicate with Premiere but not vice versa. So control Premiere from within Transcriptive, it won’t work otherwise.

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Transcriptive shows up in Windows>Extensions, but the panel doesn't open when you select it.

Occasionally our installer doesn't do a good job of deleting everything before it installs. Sometimes this causes old files to hang around which causes the Transcriptive panel to not open. Deleting the files manually should fix that.

Delete anything that says PowerSearch, Transcriptive or DA (as shown in the screenshot). The files are in:

Mac: "Library\Application Support\Adobe\CEP\Extensions"

Windows: "C:\Program Files\Common Files\Adobe\CEP\extensions"

You then should run the installer for 1.5.2 or the latest version of 2.x (whichever version you own). They can be downloaded here for Windows and for Macintosh.

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How do I create Closed Captions?

To create closed captions in Premiere, you need to export the transcript as SMPTE-TT and import that into Premiere. Premiere’s Caption panel will see that as 608 or 708 captions. Watch this Caption Formats video tutorial to learn more.

Why are my captions out of sync?

The caption file starts when the first word is spoken. So if your talent doesn’t start speaking immediately, you don’t want the start of the caption file to be at 00:00. Move the start of the caption file to line up with where the talent starts speaking and everything will be in sync.

Why don’t all my clips have speech analysis after batch (folder or file) transcribing is successful?

Although the batch transcribing is successful, Premiere does not refresh instantly for every clip’s speech analysis to show within the metadata panel. It can take some time before it shows. You can also reimport or replace the file in your project and the speech analysis will show instantly.

Can Transcriptive Import a Microsoft Word Document?

Sort of. You need to save the Word file as a Plain Text file. When you export out of Word, the 'Allow Character Substitutions' should be turned on. You'll lose things like curly quotes but it means strange symbols that Word adds will also get removed. Transcriptive does support the 'fancy'characters (like curly quotes), but if you export to a caption file, likeSRT or SCC, those characters can make the files unusable.

Transcriptive does try and replace the 'fancy' characters when it saves a caption file, but it's more complicated than you'd think. It's tough to account for every possible character and since we support languages other than English we can't just scrub every character outside a certain range.So. if you're exporting out of Word, save a Plain Text file with Allow Character Substitutions turned ON.

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