This page gives you important information about our policies regarding returns, exchanges and other pre- and post-sale questions.
How is my product sent and how quickly will it arrive?
Once you place an order, you will receive two emails right away. The first email confirms your purchase. The second has all the product information you will need, including serial numbers and download links.The emails are sent automatically, but sometimes they do end up in your Spam folder so please check that if the information does not land in your Inbox within a few minutes.
If you do not receive the emails in your Inbox or Spam folder, made a mistake while typing your email address, or need assistance with your order please email firstname.lastname@example.org
Is your product returnable? I am not aware of your return policy.
We do NOT issue refunds. When you receive electronic download instructions in your Inbox, that email is the equivalent of breaking the seal on a CD. The product becomes non-refundable. For this reason, we provide a lot of free information — including fully working demos and free tutorials — to help you properly evaluate a Digital Anarchy product before you buy it.
Can I change my Windows to a Mac license (or vice-versa)?
Digital Anarchy Serial numbers are now cross platform and all our plugins will work on both Windows and Mac. Please keep in mind that our single-license policy is still in effect. You can install your license on two computers, Mac or Windows, but those computers cannot run simultaneously.
Do you accept Purchase Orders?
We generally will accept purchase orders on orders of $1500 or more if you're a non-profit company, government agency or an educational facility. In those cases, we will often work on a 30-day purchase order if we can make direct contact with your Purchasing Department. Please contact us at email@example.com.
What is a 'coupon' or 'voucher' code?
If you are taking advantage of a sale or discounted purchase, you will be given a 'coupon code'. This is a numeric code that reduces the price of your purchase. The discount should be entered during the checkout process in our store. If you are receiving an error message after applying the code or do not see an automatic deduction on the order price after entering it, please email us at firstname.lastname@example.org.
How do I use my coupon code?
Following are simple instructions if you are ready to purchase, but need help using the coupon code you received. First, go to our online store. From there:
Add Products to your Cart. Choose your products by clicking on each store item and selecting “Add To Cart”. Each time you Add a product to your cart, you will have the option to “Continue Shopping” or “Proceed to Checkout”. When all products you want to purchase are added, Choose “Proceed to Checkout” or select the Shopping Cart on the upper right area of the page. Your cart will show the non-discounted price.
Enter coupon code. Above the non-discounted price you will see “Have a Promo code?”. Click on this option, enter your promo code and select “Apply”.
Price will recalculate. The final screen will recalculate the price and show your discount. Choose your payment method and login options, enter your address information, click on the checkbox to agree to the terms of service, and select Place Order. The next screen will ask for your Credit Card or Paypal information. Enter and click on Submit payment to finish the purchase!