Get help with receiving the product

This page explains what our electronic delivery means, and how quickly you will receive a product after your purchase.

How quickly will my product arrive?

  • Q.  How is my product sent? How quickly will it arrive?
  • A.  Once you place an order, you will receive two emails. The first email confirms your purchase. A third email with product information arrives within 24 hours (and usually within that business day) of your order. This email will contain links to our FTP site for downloading the product installers and PDF manuals. It will also contain your serial numbers to unlock the installers.

    If you need your product sooner, please contact between 10:00 am – 6:00 pm, US Pacific Time. We'll speed up the product email.

What is a 'digital download'?

  • Q.  What does 'digital download' or 'electronic delivery' mean?
  • A.  Electronic delivery' or 'digital download' mean that our product fulfillment is done through the internet. We send you an email that has your serial number and links to click for download. This allows us to keep our costs down and pass those savings along to you. Electronic delivery gets the product to you quickly – no waiting for the delivery truck! It is also environmently friendly since there's no packaging to throw away.

I want a disk instead

  • Q.  Can I get a disk instead of an email?
  • A.  No. We do not ship CDs or thumb drives with the software on it. For some secure facilities that don't have access to the internet we may make an exception. Please contact