It was a challenging week at Digital Anarchy before the Thanksgiving holiday. Sometimes you take one step forward only to get bapped back about five steps.
A month ago we set out to change this AnarchyJim blog. It was hosted by our website host using their proprietary software. While the blog was functional, it really wasn’t more than that.
We had our web host move our website to a new server so we could support the implementation of a new cool WordPress blog. That migration broke our website and our store — whoops — and the vendor was able to fix the website but couldn’t manage to fix the store — whoops again.
We have wanted to make some changes to our Create store for a long time now. There have been some difficulties with processing non-USA addresses, and sometimes our store would ‘forget’ to notify us of a purchase. Our web vendor started off as a wonderful company but five years later, they seem pretty apathetic about fixing things and worse, they won’t give their customers any real information. But business affiliations are often like relationships: Sometimes you need to hit a really bad spot to realize that it’s time for a change and a clean break.
So we made our escape from a relationship gone bad. It took many long hours and a couple of frantic business days, but we have a new site/store vendor. So far, their support service has been excellent though I am, of course, comparing that to our old host. And here you and I are, reading this post on our new WordPress blog.
This experience makes me think about how service has changed since technology lost its borders and how maybe it should change again in view of this faltering global economy. If our previous host had been more honest with us or willing to work hard to fix their mistakes, then we would most likely have stayed with them. Old habits die hard in relationships. But their service was poor and we left.
This is exactly why here at Digital Anarchy, we strive for excellent and quick support service. We don’t always succeed at first, but we admit our mistakes and fix the problem.