Well, the earth shook a little and in celebration of Memorial Day, we have posted a new version of our www.digitalanarchy.com website. It’s only been two years in planning; the challenges of a small company. Here is a fun design exercise that I would like to share.
I had the opportunity to design all of the banner graphics for our website. For the non-product sections, I wanted to have a little fun, so I conceptualized the Support Section banner by starting with two images. One is a banner graphic that I’ve always liked for the website www.inhouseticketing.com, which is a company that services tickets for many fun events in the Bay Area. The other is a photo a friend wearing her kool kid Digital Anarchy t-shirts after a bike ride.
Continue reading Designing Our Support Banner
Over the past few months, Digital Anarchy has migrated to using formal Support Forms for each product. (Well, as formal as ‘anarchists’ are going to get, anyways.) There are a few reasons for this.
One, often folks forget to give us important details, like their last name or the name of the DA product they need help with. To date, we support 16 products. If I have to do a search in our database to tie in someone’s first name with an email address, then counter-search that with the product(s) he may own… Well, I’m more likely to tackle the questions that are easier to answer first.
Two, we get a LOT of email every day. When people don’t fill out a proper title for their emailed request, that email will often go to a Spam folder. We check our Spam folders a few times a day, but they are chock full o’love. If your email is simply titled ‘Help!’ or ‘Purchase’ or worse yet, if it doesn’t have a title, that email is going to get lost in the shuffle of 250 other emails marked as **SPAM** Continue reading It’s Good To “Choose a Topic”
Something that is interesting about doing our customer support is seeing the purchasing patterns. Each week seems to have a different theme in terms of products that are bought and requests that are sent
For instance, two weeks ago, the big sellers were 3D Assistants and Psunami Water. It was water, water, water all week long and everyone needed it yesterday, as if they were gasping for liquid. I have a feeling that the two factors working here were a writeup in Layers magazine about 3D Assistants, and a tutorial on the fabulous Digital Media Net by Kevin P McAuliffe.
Kevin has been a friend of Digital Anarchy for awhile and we always enjoy his articles, even when they’re not about us. :-) You can read the Psunami tutorials here on Audioproducer.com I’m trying to locate the Layers magazine article by Rod Harlan. That’s one of our favorite publications and I know it’s _somewhere_ around the office.
Continue reading Patterns in Anarchy