Do you give educational discounts to teachers or students?
A
Yes, we offer discounts to school faculty and half-time (or more) students. The discounts are 20% off single units and 10% off bundles, discounted from the non-sale prices listed on our website. Teachers will need to show proof of employment at an accredited facility. Students will need to show proof of enrollment in six or more units. Please go here for more details.
What does one license buy me?
Q
How many computers will my license work on?
A
Our license covers use on one desktop station and one laptop. This is providing the laptop is used as a secondary traveling station rather than an in-office workstation. We do offer multi-seat and volume discounts, so feel free to inquire using this Request Form
I need to reinstall a product!
Q
Help! I've lost the product email with my serial numbers and I need to reinstall.
A
No problem! We archive that email just in case you lose yours. Please fill out this short Request Form to let us know what you need. We will resend your serial number and a link to the current version of the product installer.
I'd like to be a reseller.
Q
Do you have a reseller program? Who do I talk to? How can I get more information?
A
Yes, we do have a reseller program. Please send an email to Clay Hofsteen at clay@digitalanarchy.com for more details. You can also take a look at the info on our Reseller page.
Can I return or exchange software?
Q
Is your software refundable or exchangeable?
A
Our software is not refundable. We also do not exchange Mac for Windows or vice-versa. Once we send your product email out, your purchase is final. This is the equivalent of opening the seal of a software CD. We have more info about our policies our policies here.
Will software work on Mac and Windows?
Q
Is your software cross-platform? (works on both Mac and Windows)
A
Our software does work on both Mac and Windows/Vista. However, we sell those platforms separately. If you need a product for both platforms, we do offer a 50% discount on the second one. Please fill out this short Request Form to let us know what you need.
Discounts in bundle purchases.
Q
Can I get your products at a discount?
A
Sure! We have bundles that discount certain products when they're bought together. Check out those bundles on these pages. You can also join our mailing list to find out about special offers or sales that we offer through the year.
Get an product update.
Q
How do I get updates for my product? Are they free?
A
All of our product updates are free. An 'update' generally refers to a change, fix, or improvement to small issues that have come up. Updates are always free. You can find our recent updates on this page.
An 'upgrade' generally refers to a significant change in the product itself, like adding more filters to a package or revamping the code to support a major OS change. The product number will move up, for instance, from version 1.0 to 2.0. We do charge for upgrades but give a substantial discount to current owners.
Get support for old products.
Q
I need to reinstall a product that I bought awhile ago, but is no longer listed on your site. How do I do this?
A
No problem. Just fill out this short Request Form to let us know what you need. If you'd like to look at a list of discontinued products (or just ones that we no longer sell), please go to this page.
