Adobe Photoshop Plugins and Filters - Digital Anarchy

Read our most frequent questions

This page lists the most frequent questions about sales and support. Most of our answers refer you to a related page that gives more information.

 

The video tutorial links aren't working

  • None of your video tutorial links are working.
  • Try using QuickTime player instead of Windows Media Player. If you don't already have QuickTime installed on your computer, go here. It's free and only takes a few moments to install.

How many computers is my license good for?

  • How many computers will my license work on?
  • Our license covers use on one desktop station and one laptop. This is providing the laptop is used as a secondary traveling station rather than an in-office workstation. Your license covers use on two computers, but not simultaneously.

    If you need more than one license, we do offer multi-seat and volume discounts. You can get a quote using this Request Form.

Help! I lost my serial number

  • Help! I've lost the product email with my serial numbers and I need to reinstall.
  • No problem! We archive all of your purchase information. We can resend your serial number and a link to the current version of the product installer. You can often update or reinstall a product yourself. Just click on the product name in the drop-down menu along the top of this website. Go to the Update/Upgrade page for that product to get detailed inforamtion.

How can my company become a reseller?

  • Do you have a reseller program? Who do I talk to? How can I get more information?
  • Yes, we have a Reseller program and an Affiliates program. Please go to our Reseller Room for details.

Is your software refundable or exchangeable?

  • Is your software refundable or exchangeable?
  • Our software is not refundable. We also do not exchange Mac for Windows or vice-versa. Once we send your product email, your purchase is final. This is the equivalent of opening the seal of a software CD. Read more info about our policies here.

Will the software work on Mac and Windows?

  • Is your software cross-platform? I would like it to work on both Mac and Windows.
  • Our software does work on both Mac and Windows/Vista. Until recently, we sold those platforms separately and charged a 50% discount on the second platform. We now offer a cross-platform license if requested.

    Keep in mind that our single-license policy is still in effect. You can install your license on two computers, Mac or Windows, but those computers cannot be run simultaneously.

Can I get your product at a discount?

  • Can I get your products at a discount?
  • Sure! We have bundles that discount certain products when they're bought together. Check out our list of bundles. You can also join our mailing list to find out about special offers or sales that we offer through the year.

How do I get a product update?

  • How do I get updates for my product? Are the updates free?
  • All of our product updates are free. An 'update' generally refers to a change, fix, or improvement to small issues that have come up. Updates are always free. To follow the simple instructions on how to 'update' yourself, go here.

    An 'upgrade' is always a paid version of the software. An 'upgrade' generally refers to a significant change in the product itself, like adding more filters to a package or revamping the code to support a major OS change. The product number will move up, for instance, from version 1.0 to 2.0. We do charge for upgrades but give a discount to current owners. Go to the list of Upgrades on the store.

Get support for old products

  • I need to reinstall a product that I bought awhile ago, but that product is no longer listed on your site. Can you help me?
  • Of course! Just fill out this short Request Form to let us know what you need. If you'd like to look at a list of older and discontinued products), please go to this FAQ page.